Frequently Asked Questions (FAQ)

1. How to place an order on the website?

Choose the product you like from our catalog and place an order. Our manager will contact you shortly.

2. Is it necessary to register to make a purchase?

No registration required. Shopping with us is super easy: simply choose a product, leave your details, and place your order!

3. What payment methods do you accept?

All payments are made in Uzbek Soums (UZS) at the Central Bank exchange rate.

4. Can I buy appliances in installments?

Don't put off big purchases for later! Now you can buy products through flexible, interest-free installment plans (Halal installments) provided by our reliable partners. Place your order today and pay in easy parts.

5. Can I pay for the product after inspecting it?

Certainly. When choosing cash payment, you can inspect the product in the presence of the courier and only then make the payment.

6. How much does delivery cost?

Delivery time and conditions vary depending on the product and your location. You can arrange all the details directly with our sellers or partners.

7. Can I pick up the goods myself?

Yes, when placing an order, you can choose the "Pickup" option and collect the goods from our warehouse or nearest store.

8. What if the product is damaged during delivery?

Please inspect the goods carefully. If damage is found, refuse to accept it and contact us; we will promptly replace the item.

9. Is there a warranty for the appliances?

Absolutely all Immer products come with an official manufacturer's warranty for a period of 1 to 3 years.

10. What if the appliance breaks down during the warranty period?

Leave a request in the "Service" section on our website. A technician will come to you for diagnostics and free repair.

11. Is it possible to return or exchange the product?

Yes, you can return or exchange a product of good quality within 10 days, provided the factory packaging and receipt are preserved.

12. Who installs the appliances?

Installation of large appliances is carried out by certified technicians from our official service center.

13. Is installation paid?

Standard installation of some equipment may be free. In other cases, services are paid according to the price list.

14. How can I track my order status?

You can check the order status in your personal account or find out from the call center operator.

15. Do you issue a fiscal receipt?

Yes, every order is accompanied by an official fiscal receipt and a completed warranty card.

16. Where are Immer appliances assembled?

Immer appliances are manufactured in modern high-tech factories using components from global brands.

17. Do you sell spare parts?

Original spare parts and accessories can be ordered through our authorized service center.

18. How to contact the company management?

Your feedback is highly important to us! To share your suggestions or complaints directly with the management, please call +998 (99) 338-00-03.