Frequently Asked Questions (FAQ)

1. How to place an order on the website?

Select the desired product, click "Add to cart" or "Buy in one click", fill in your contact details, and confirm the order. Our manager will contact you shortly.

2. Is it necessary to register to make a purchase?

No, you can shop as a guest. However, registration will allow you to track your order history.

3. What payment methods do you accept?

We accept cash on delivery, bank cards (Uzcard, Humo), and payments via Payme and Click. Bank transfer is available for legal entities.

4. Can I buy appliances in installments?

Yes, we cooperate with leading banks and installment services. You can arrange an installment plan online.

5. Can I pay for the product after inspecting it?

Certainly. When choosing cash payment, you can inspect the product in the presence of the courier and only then make the payment.

6. How much does delivery cost?

Delivery within Tashkent is free for orders over 1,000,000 UZS. For other regions, the cost is calculated individually.

7. What is the delivery time?

Delivery in Tashkent takes from 2 to 24 hours. To other regions of Uzbekistan — from 1 to 3 working days.

8. Do you deliver to the apartment floor?

Yes, lifting large appliances to the apartment is free if there is a freight elevator. Otherwise, it is calculated per floor.

9. Can I pick up the goods myself?

Yes, when placing an order, you can choose the "Pickup" option and collect the goods from our warehouse or nearest store.

10. What if the product is damaged during delivery?

Please inspect the goods carefully. If damage is found, refuse to accept it and contact us; we will promptly replace the item.

11. Is there a warranty for the appliances?

Absolutely all Immer products come with an official manufacturer's warranty for a period of 1 to 3 years.

12. What if the appliance breaks down during the warranty period?

Leave a request in the "Service" section on our website. A technician will come to you for diagnostics and free repair.

13. Is it possible to return or exchange the product?

Yes, you can return or exchange a product of good quality within 10 days, provided the factory packaging and receipt are preserved.

14. Who installs the appliances?

Installation of large appliances is carried out by certified technicians from our official service center.

15. Is installation paid?

Standard installation of some equipment may be free. In other cases, services are paid according to the price list.

16. How can I track my order status?

You can check the order status in your personal account or find out from the call center operator.

17. Do you issue a fiscal receipt?

Yes, every order is accompanied by an official fiscal receipt and a completed warranty card.

18. Where are Immer appliances assembled?

Immer appliances are manufactured in modern high-tech factories using components from global brands.

19. Do you sell spare parts?

Original spare parts and accessories can be ordered through our authorized service center.

20. How to contact the company management?

You can send your proposal or complaint through the feedback form on the "Contacts" page, specifying "For Management".